Coordinator, U-GO Global Scholar Data & Platform Operations

Scholar and Graduate Data Management

• Coordinate with U-GO implementing partners for collection, validation, updating, and maintenance of scholar and graduate information.
• Review datasets to identify missing, incomplete, duplicated, inconsistent, or incorrectly formatted information.
• Ensure standardisation of data fields and formats according to agreed data structures and processes.
• Support migration of verified information into centralised scholar data systems.
• Maintain updated records of data status, pending actions, and partner follow-ups.
• Ensure scholar and graduate data remains accurate and structured for reporting, analysis, and future system integration.
• Respond to authorised requests related to scholar and graduate information.

Graduate Outcome Tracking

• Coordinate collection of graduate outcome information including education, employment, further study, and other relevant updates.
• Support implementation of standardised graduate tracking processes across participating partners.
• Follow up with partners and graduates regarding incomplete or pending information.
• Conduct quality checks before integrating information into central systems.
• Support alignment between alumni engagement activities and graduate data management processes.
• Recommend improvements to graduate tracking approaches based on implementation learning.

International Partner Coordination

• Serve as the operational focal point for assigned scholar-data and platform coordination matters with U-GO implementing partners.
• Maintain professional communication with international stakeholders through emails, meetings, reports, and presentations.
• Prepare clear instructions, follow- up communications, guidance documents, and progress updates.
• Coordinate partner data submissions, corrections, access requirements, and pending actions.
• Support partner orientation and onboarding related to agreed systems and processes.
• Track unresolved issues and ensure timely escalation to relevant U- GO and JAAGO focal points.
• Participate in virtual and physical partner meetings as required.

Reporting, Documentation and Process Improvement

• Maintain trackers, documentation, and records related to data management, partner coordination, and platform implementation.
• Prepare professional progress updates and reports in English.
• Document implementation challenges, risks, delays, and data- quality issues.
• Maintain process documentation, guidelines, and standard operating procedures.
• Support programme monitoring, reporting, and management decision- making.
• Contribute to continuous improvement of operational systems and processes.

Platform and Technology Coordination

• Act as an operational bridge between U- GO partners and JAAGO's technology team.
• Document platform issues, user requirements, and feedback for technical review.
• Coordinate user onboarding, access management, and basic platform orientation.
• Track technical issues and follow up with relevant teams until resolution.
• Support user testing and operational implementation of platform improvements.
• Maintain records of recurring issues and improvement recommendations.

Learning Management System (LMS) Coordination

• Coordinate LMS access for eligible U- GO scholars.
• Support scholars and partners with onboarding and access- related guidance.
• Coordinate LMS- related issues with relevant JAAGO teams.
• Monitor agreed participation and access information.
• Maintain communication between U- GO, JAAGO, and partner organisations regarding LMS operations.

Future Partner Platform Onboarding

• Support selected partners in adopting relevant components of JAAGO's scholar management platform, subject to partnership approval and technical readiness.
• Coordinate operational requirements between U- GO, partners, and JAAGO teams.
• Support process mapping, data preparation, user orientation, and implementation follow- up.
• Collect partner feedback and communicate system requirements.
• Support pilot implementation and future expansion initiatives.

Safeguarding:

• Uphold and promote the organization's safeguarding policies to ensure the safety, dignity, and well-being of all children, young people, and vulnerable adults engaged in our activities.
• Immediately report any concerns, suspicions, or incidents of safeguarding breaches in line with the organization's reporting procedures.
• Maintain professional boundaries and conduct that fosters a safe and respectful environment for all beneficiaries, colleagues, and stakeholders.

Education:

• Bachelor's degree or equivalent combination of relevant education, training, and professional experience in Development Studies, Social Sciences, Business Administration, Information Management, Data Management, or any relevant discipline.

Experience:

• Minimum 2-4 years of relevant experience in data management, programme coordination, database administration, digital platforms, reporting, or related roles.
• Experience working with NGOs, development organisations, education programmes, scholarship programmes, or international partnerships will be preferred.
• Experience coordinating with external stakeholders, international partners, or remote teams is desirable.
• Experience working with spreadsheets, databases, CRM systems, or digital platforms is preferred.

• Excellent professional proficiency in written and spoken English.
• Strong communication and stakeholder coordination skills.
• Ability to communicate effectively with international partners from diverse cultural backgrounds.
• Strong data management, data cleaning, and quality assurance skills.
• High attention to detail and accuracy while managing large datasets.
• Strong organisational and follow-up skills.
• Ability to manage multiple priorities and deadlines independently.
• Strong documentation and reporting skills.
• Proficiency in Google Sheets, Google Forms, Microsoft Office, and digital collaboration tools.
• Ability to quickly learn and operate new digital platforms and systems.
• Understanding of confidentiality, data protection, and responsible handling of sensitive information.
• Commitment to JAAGO's mission and social impact objectives.