About Us
JAAGO Foundation Trust is a non-profit development organization with a mission to eradicate poverty in Bangladesh through education and positive change. JAAGO focuses on various sectors, including education, youth development, women empowerment, climate change, and governance. JAAGO provides free, high-quality education to children through conventional and digital schooling programs, serving 4500 students currently. Our Youth Development Program empowers 50,000 young citizens with skills and resources for national development. JAAGO addresses challenges faced by women and girls, offering alternative learning opportunities in underrepresented communities. JAAGO actively collaborates with local communities, women, youth, and marginalized groups to develop climate resilience and sustainable livelihood options. JAAGO promotes civic education to enhance youth civic participation, collective action, and leadership for effective societal change.
Position Summary
The Coordinator of Technology & Digital Infrastructure is responsible for ensuring the smooth, reliable, secure, and efficient operation of the organization's IT environment. The position will provide day-to-day technical support to employees and organizational units while managing and maintaining computers, network infrastructure, cloud-based services, user accounts, IT assets, cybersecurity controls, and other technology systems. The role will serve as a key point of contact for IT-related requirements, troubleshooting, system administration, infrastructure maintenance, user support, and coordination with external technology vendors and service providers.
Job Responsibilities
IT Support & Troubleshooting:
- Provide day-to-day technical support to employees, schools, branches, and other authorized users.
- Act as the primary point of contact for hardware, software, operating systems, printers, connectivity, and other IT-related issues.
- Diagnose and resolve technical problems promptly.
- Install, configure, update, maintain, and troubleshoot desktops, laptops, printers, scanners, projectors, peripherals, and other IT equipment.
- Provide both on-site and remote technical support as required.
- Respond to IT support requests and escalate complex issues when necessary.
- Maintain proper records of support requests, troubleshooting activities, and resolutions.
Google Workspace & Cloud Administration:
- Administer organizational Google Workspace accounts and services.
- Create, update, suspend, and manage user accounts in accordance with organizational requirements.
- Manage user access, permissions, groups, and organizational resources.
- Provide support for Gmail, Google Drive, Shared Drives, Google Groups, and other Google Workspace services.
- Support employee onboarding and offboarding from an IT perspective.
- Assist with the administration of other cloud-based platforms used by the organization, where required.
Network & IT Infrastructure Management:
- Configure, manage, monitor, and troubleshoot organizational network infrastructure.
- Maintain and troubleshoot routers, switches, firewalls, Wi-Fi access points, and related networking equipment.
- Work with UniFi and similar network infrastructure where applicable.
- Monitor network performance, connectivity, availability, and overall reliability.
- Troubleshoot internet connectivity and coordinate with Internet Service Providers (ISPs) for issue resolution.
- Assist in maintaining server rooms, network racks, cabling, and related infrastructure.
- Maintain basic documentation of network devices, configurations, and infrastructure.
- Support the implementation and expansion of IT infrastructure across organizational locations.
System Administration & Data Management:
- Maintain and administer organizational computers, systems, servers, and related technology infrastructure.
- Manage system updates, patches, software installations, and routine maintenance.
- Assist with local servers, cloud storage, and organizational data backup systems.
- Support data recovery procedures and help ensure the availability and integrity of organizational data.
- Monitor system performance and identify potential technical issues before they significantly affect operations.
- Maintain appropriate system access controls and administrative permissions.
IT Security & Cybersecurity:
- Implement and maintain basic cybersecurity and data protection measures across organizational systems.
- Ensure computers, systems, and software are appropriately updated and protected.
- Manage or support endpoint protection, antivirus/EDR, and other security controls.
- Support implementation and maintenance of multi-factor authentication (MFA) and appropriate access controls.
- Monitor and report potential security incidents, unauthorized access, or other security concerns.
- Assist with vulnerability checks, security audits, and routine security reviews.
- Promote cybersecurity awareness and safe technology practices among employees.
- Support the organization in responding to IT security incidents when required.
IT Asset & Inventory Management:
- Maintain an accurate and up-to-date inventory of computers, laptops, networking equipment, printers, accessories, software licenses, and other IT assets.
- Track allocation, movement, repair, replacement, and return of IT equipment.
- Conduct periodic physical verification of IT assets.
- Coordinate equipment repairs, warranties, maintenance, and replacement.
- Assist with IT procurement by preparing technical specifications and evaluating technical requirements.
- Inspect and verify newly purchased IT equipment before deployment.
- Maintain records of the lifecycle of IT assets, including deployment and retirement.
CCTV & Physical Security Systems:
- Support the installation, configuration, maintenance, and troubleshooting of CCTV and IP camera systems.
- Maintain and troubleshoot NVR/DVR systems and related surveillance infrastructure.
- Support organizational access-control hardware and related systems where applicable.
- Conduct routine checks of CCTV feeds, recording systems, and storage availability.
- Coordinate with vendors for repair, replacement, maintenance, and technical support of physical security systems.
User Training & Technical Assistance:
- Provide IT orientation to newly joined employees.
- Assist users in understanding and effectively using organizational IT systems and digital tools.
- Conduct basic training on Google Workspace, cybersecurity awareness, and other organizational technology systems.
- Provide technical assistance to employees, school staff, students, and other authorized users when required.
- Prepare user guides, technical instructions, FAQs, and other support materials.
- Develop and maintain documentation/SOPs for common IT procedures and technical issues.
Documentation & Vendor Coordination:
- Maintain accurate records of IT assets, user accounts, support requests, repairs, maintenance, infrastructure, and system configurations.
- Maintain relevant technical and infrastructure documentation.
- Coordinate with hardware, software, networking, ISP, CCTV, and other technology vendors.
- Follow up with vendors and service providers regarding installation, maintenance, repairs, warranties, and technical issues.
- Monitor service issues and follow up for timely resolution.
- Prepare IT-related reports and updates for management as required.
IT Projects & Other Responsibilities:
- Support the implementation of new IT equipment, systems, applications, and digital infrastructure.
- Provide technical support during organizational events, training programs, and special projects.
- Coordinate with other departments to understand and address technology-related requirements.
- Assist with technology-related assessments and improvement initiatives.
- Keep up to date with relevant technologies and organizational IT requirements.
- Perform other duties related to IT and technology infrastructure as assigned by the supervisor.
Safeguarding:
- Uphold and promote the organization's safeguarding policies to ensure the safety, dignity, and well-being of all children, young people, and vulnerable adults engaged in our activities.
- Immediately report any concerns, suspicions, or incidents of safeguarding breaches in line with the organization's reporting procedures.
- Maintain professional boundaries and conduct that fosters a safe and respectful environment for all beneficiaries, colleagues, and stakeholders.
IT Support & Troubleshooting:
- Provide day-to-day technical support to employees, schools, branches, and other authorized users.
- Act as the primary point of contact for hardware, software, operating systems, printers, connectivity, and other IT-related issues.
- Diagnose and resolve technical problems promptly.
- Install, configure, update, maintain, and troubleshoot desktops, laptops, printers, scanners, projectors, peripherals, and other IT equipment.
- Provide both on-site and remote technical support as required.
- Respond to IT support requests and escalate complex issues when necessary.
- Maintain proper records of support requests, troubleshooting activities, and resolutions.
Google Workspace & Cloud Administration:
- Administer organizational Google Workspace accounts and services.
- Create, update, suspend, and manage user accounts in accordance with organizational requirements.
- Manage user access, permissions, groups, and organizational resources.
- Provide support for Gmail, Google Drive, Shared Drives, Google Groups, and other Google Workspace services.
- Support employee onboarding and offboarding from an IT perspective.
- Assist with the administration of other cloud-based platforms used by the organization, where required.
Network & IT Infrastructure Management:
- Configure, manage, monitor, and troubleshoot organizational network infrastructure.
- Maintain and troubleshoot routers, switches, firewalls, Wi-Fi access points, and related networking equipment.
- Work with UniFi and similar network infrastructure where applicable.
- Monitor network performance, connectivity, availability, and overall reliability.
- Troubleshoot internet connectivity and coordinate with Internet Service Providers (ISPs) for issue resolution.
- Assist in maintaining server rooms, network racks, cabling, and related infrastructure.
- Maintain basic documentation of network devices, configurations, and infrastructure.
- Support the implementation and expansion of IT infrastructure across organizational locations.
System Administration & Data Management:
- Maintain and administer organizational computers, systems, servers, and related technology infrastructure.
- Manage system updates, patches, software installations, and routine maintenance.
- Assist with local servers, cloud storage, and organizational data backup systems.
- Support data recovery procedures and help ensure the availability and integrity of organizational data.
- Monitor system performance and identify potential technical issues before they significantly affect operations.
- Maintain appropriate system access controls and administrative permissions.
IT Security & Cybersecurity:
- Implement and maintain basic cybersecurity and data protection measures across organizational systems.
- Ensure computers, systems, and software are appropriately updated and protected.
- Manage or support endpoint protection, antivirus/EDR, and other security controls.
- Support implementation and maintenance of multi-factor authentication (MFA) and appropriate access controls.
- Monitor and report potential security incidents, unauthorized access, or other security concerns.
- Assist with vulnerability checks, security audits, and routine security reviews.
- Promote cybersecurity awareness and safe technology practices among employees.
- Support the organization in responding to IT security incidents when required.
IT Asset & Inventory Management:
- Maintain an accurate and up-to-date inventory of computers, laptops, networking equipment, printers, accessories, software licenses, and other IT assets.
- Track allocation, movement, repair, replacement, and return of IT equipment.
- Conduct periodic physical verification of IT assets.
- Coordinate equipment repairs, warranties, maintenance, and replacement.
- Assist with IT procurement by preparing technical specifications and evaluating technical requirements.
- Inspect and verify newly purchased IT equipment before deployment.
- Maintain records of the lifecycle of IT assets, including deployment and retirement.
CCTV & Physical Security Systems:
- Support the installation, configuration, maintenance, and troubleshooting of CCTV and IP camera systems.
- Maintain and troubleshoot NVR/DVR systems and related surveillance infrastructure.
- Support organizational access-control hardware and related systems where applicable.
- Conduct routine checks of CCTV feeds, recording systems, and storage availability.
- Coordinate with vendors for repair, replacement, maintenance, and technical support of physical security systems.
User Training & Technical Assistance:
- Provide IT orientation to newly joined employees.
- Assist users in understanding and effectively using organizational IT systems and digital tools.
- Conduct basic training on Google Workspace, cybersecurity awareness, and other organizational technology systems.
- Provide technical assistance to employees, school staff, students, and other authorized users when required.
- Prepare user guides, technical instructions, FAQs, and other support materials.
- Develop and maintain documentation/SOPs for common IT procedures and technical issues.
Documentation & Vendor Coordination:
- Maintain accurate records of IT assets, user accounts, support requests, repairs, maintenance, infrastructure, and system configurations.
- Maintain relevant technical and infrastructure documentation.
- Coordinate with hardware, software, networking, ISP, CCTV, and other technology vendors.
- Follow up with vendors and service providers regarding installation, maintenance, repairs, warranties, and technical issues.
- Monitor service issues and follow up for timely resolution.
- Prepare IT-related reports and updates for management as required.
IT Projects & Other Responsibilities:
- Support the implementation of new IT equipment, systems, applications, and digital infrastructure.
- Provide technical support during organizational events, training programs, and special projects.
- Coordinate with other departments to understand and address technology-related requirements.
- Assist with technology-related assessments and improvement initiatives.
- Keep up to date with relevant technologies and organizational IT requirements.
- Perform other duties related to IT and technology infrastructure as assigned by the supervisor.
Safeguarding:
- Uphold and promote the organization's safeguarding policies to ensure the safety, dignity, and well-being of all children, young people, and vulnerable adults engaged in our activities.
- Immediately report any concerns, suspicions, or incidents of safeguarding breaches in line with the organization's reporting procedures.
- Maintain professional boundaries and conduct that fosters a safe and respectful environment for all beneficiaries, colleagues, and stakeholders.
Qualifications & Experience
Education:
- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- Relevant professional certifications such as CCNA, CompTIA Network+, CompTIA Security+, or Microsoft certifications would be considered an advantage.
Experience:
- Minimum 1–2 years of hands-on experience in IT support, system administration, network administration, or a similar role.
- Practical experience in computer hardware, operating systems, networking, troubleshooting, and IT infrastructure.
- Experience with Google Workspace or similar cloud-based productivity platforms.
- Basic to intermediate understanding of IT security and cybersecurity practices.
- Good communication, interpersonal, documentation, and problem-solving skills.
- Ability to work independently and provide technical support to users with varying levels of technical knowledge.
Education:
- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- Relevant professional certifications such as CCNA, CompTIA Network+, CompTIA Security+, or Microsoft certifications would be considered an advantage.
Experience:
- Minimum 1–2 years of hands-on experience in IT support, system administration, network administration, or a similar role.
- Practical experience in computer hardware, operating systems, networking, troubleshooting, and IT infrastructure.
- Experience with Google Workspace or similar cloud-based productivity platforms.
- Basic to intermediate understanding of IT security and cybersecurity practices.
- Good communication, interpersonal, documentation, and problem-solving skills.
- Ability to work independently and provide technical support to users with varying levels of technical knowledge.
Skills & Competencies
- Windows and desktop support
- Computer hardware and peripheral troubleshooting
- LAN/Wi-Fi and network troubleshooting
- TCP/IP, DHCP, DNS, VPN, and VLAN fundamentals
- Router, switch, firewall, and access-point configuration
- UniFi or similar networking environments
- Google Workspace administration
- Microsoft 365 administration
- Basic server and system administration
- Backup and data recovery concepts
- Endpoint protection and cybersecurity practices
- CCTV, NVR/DVR, and IP camera systems
- IT asset and inventory management
- IT documentation and SOP preparation
- Vendor and ISP coordination
- Windows and desktop support
- Computer hardware and peripheral troubleshooting
- LAN/Wi-Fi and network troubleshooting
- TCP/IP, DHCP, DNS, VPN, and VLAN fundamentals
- Router, switch, firewall, and access-point configuration
- UniFi or similar networking environments
- Google Workspace administration
- Microsoft 365 administration
- Basic server and system administration
- Backup and data recovery concepts
- Endpoint protection and cybersecurity practices
- CCTV, NVR/DVR, and IP camera systems
- IT asset and inventory management
- IT documentation and SOP preparation
- Vendor and ISP coordination
Application Deadline
22 October 2026